A Complete Guide to Google Authorship and Google Publisher

Oct 31, 2013

Are you trying to understand how to use Google Plus to help your SEO? Part of good practice now involves being recognized by Google as the Author of your blog and other articles you write that find their way onto the web. If you have a business that publishes information, you can become a Publisher, […]

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7 Key Points for Better SEO after the Google Hummingbird Update

Oct 30, 2013

Over the last few weeks, Google has made a major update to its search algorithm.  It’s called the Hummingbird Update.   (Why Hummingbird?  Google says it is “Precise and Fast”.) There is info here on Google’s official blog, and some good articles here at Search Engine Land and here on the Huffington Post. Here are […]

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Great resource guide on Usability for eCommerce websites

Oct 28, 2013

Check this post at Digital RoadMaps about a new guide on Usability and how users navigate, find and select products on e-commerce sites.

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Smarter Strategies to build Trust

Oct 24, 2013

Here’s a webinar on Trust Building that I ran a while back as part of the Digital RoadMaps program. The webinar goes for 39 minutes, so grab a coffee (or a glass of wine). Enjoy.  And let me know your thoughts…  

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Smarter strategies to stop Showrooming

Oct 21, 2013

Showrooming has become a massive problem for many retailers.  Showrooming is where customers find the right product in store – and then buy online elsewhere.  They simply treat the first retailer as a free showroom, often just to try products on for size. Here’s a good article in the Australia Post Business Lounge with some […]

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Do you need a better Digital RoadMap?

Oct 16, 2013

Finally got the video together from the Retail Forum we ran back in June.  (Yep, I’ve been a bit busy – and got side-tracked with a few diversions.  Now back to focusing on what is important.  You.) Here’s a quick 1 minute intro of what some people in the coaching group had to say about […]

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How to bridge the gap between IT and Business, and Five Questions for Business Owners & CEOs

Oct 03, 2013

There’s an interesting article here on the Harvard HBR blog that talks about bridging the gaps between IT and the rest of a business. Key points from the article…   Quit making the same mistakes over and over again. Find common ground on medium-term issues. Finally, companies should ask, “How do we expect IT to help […]

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Mobile sites gotta load fast!

Aug 20, 2013

Yep, here’s a useful infographic from Strangeloop… Mobile users expect sites to load fast – An infographic by the team at Strangeloop Networks

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Back and into it…

Aug 16, 2013

Yep, it’s true. Things have been a bit quiet around here.  I’ve been tied up with the Digital RoadMaps pilot program – and then took some time off, mainly in Greece and France. Now I’m back. Let me know if I can help you…. Cheers Richard

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Website Development is a Process, not a Project

May 26, 2013

The web ‘industry’ continues to talk about website development as if it is a project.  Business website development is a process, not a project. As a process, it’s continual.  A website is never finished. It can always be improved – and it should be. Getting an new site ready to launch may be a project, […]

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Defining Core Values helps define you AND your business

May 12, 2013

I’ve learned a lot from my friend Michel Hogan. And I’ve still got a lot to learn.  Among the many things I have learned from Michel (and from others too) is the need to have very clear core values. Just in the last couple of weeks, I’ve been again reminded how important this is in […]

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How do you manage your business reputation in a corrupt online world? (And why NOT to trust Trip Advisor)

Apr 29, 2013

In a fascinating article by Fairfax Media, Malcolm Knox discusses allegations of online corruption and blackmail by some of the world’s biggest online businesses, including Trip Advisor and Yelp. You can read the full article by Malcolm Knox here, but here are some key points. Trip Advisor have Destination Experts (DE) to filter comments in reviews, mediate […]

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