Archive for Websites

Managing Website Inquiries: 14 Poor Excuses for Providing Lousy Customer Service

Feb 16, 2011 3 Comments

Forbes magazine have done a survey where they put eight well-known large American firms to the test… testing how they responded to various customer service requests. Forbes tested responses to requests through Twitter, customer service phone lines, and through the companies’ websites. The article is here and it’s well worth a read – on a […]

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42 Free Tools For Social Media Monitoring (Part 4)

Feb 11, 2011 1 Comment

Here’s the fourth and final part in this series of free tools you can use for monitoring what is being said about you and others in social networks. TweetPsych allows you to create a psychological profile of any public Twitter account and compares it to the thousands already in the database. This identifies those traits […]

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42 Free Tools For Social Media Monitoring (Part 3)

Feb 10, 2011 1 Comment

Here’s the next part of our series on useful free tools for finding out what is being said about you online by monitoring social media. Klout identifies influencers on topics across the social web. Monitter It’s a twitter monitor, it lets you “monitter” the Twitter world for a set of keywords and watch what people […]

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Integrating Facebook content into your website

Feb 02, 2011 2 Comments

Rather than try to run different systems with different content in different place, you can integrate your website content into your Facebook page – and you can also integrate the conversations happening on your Facebook page back into your website. You really can make things easier for yourself  and for your website visitors, friends and […]

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How to embed different content into your website

Feb 02, 2011 Comments Off

Is your website looking a bit stale or tired?  Is the content a bit too static? Websites need to have good RTVs and good RTRs. That is, Reasons To Visit…  and Reasons To Return. One way to do that is to integrate different content sources into your website. Here’s a list of useful resources you […]

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How an online bully is using negative reviews to help his business

Jan 01, 2011 Comments Off

Ok, here’s a story from the “It could only happen in America” file…    The New York Times have run an interesting expose on a guy based in New York who deliberately tries to get negative reviews from customers in order to get better search engine ranking from Google.     And it seems to be working for […]

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