Archive for The Big Picture

Defining Core Values helps define you AND your business

May 12, 2013 Comments Off

I’ve learned a lot from my friend Michel Hogan. And I’ve still got a lot to learn.  Among the many things I have learned from Michel (and from others too) is the need to have very clear core values. Just in the last couple of weeks, I’ve been again reminded how important this is in […]

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How do you manage your business reputation in a corrupt online world? (And why NOT to trust Trip Advisor)

Apr 29, 2013 Comments Off

In a fascinating article by Fairfax Media, Malcolm Knox discusses allegations of online corruption and blackmail by some of the world’s biggest online businesses, including Trip Advisor and Yelp. You can read the full article by Malcolm Knox here, but here are some key points. Trip Advisor have Destination Experts (DE) to filter comments in reviews, mediate […]

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Mary’s Views

Dec 06, 2012 Comments Off

Here’s the link to Mark Meeker’s latest report to Stanford on the state of the Internet – and the world! With 112 slides, Mary has lots of stats on a range of areas. It’s well worth a look. Her thoughts and examples on the re-imagining of everything are fascinating, and as with the big picture […]

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Announcing the Smarter Digital RoadMaps for Retailers Pilot Program

Oct 12, 2012 1 Comment

Many retailers are confused and uncertain about what to do in the online world. It’s not surprising. There is so much conflicting information around with so many confusing alternatives for retailers being promoted by so many web people,  IT companies, digital marketers.  In amongst it all, there are plenty of these digital service providers who really […]

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What did this CEO think of Catching Digital?

Sep 01, 2012 Comments Off

Just had this comment about my new book Catching Digital. (see below) It was in an email from Michael Ratner, CEO of Compendium Australia. Here’s what Michael said… “Downloaded the new book yesterday afternoon and just finished reading it….. reason being once I got into it it was hard to put down. What a task […]

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The Future of Shopping – Can small guys win?

May 31, 2012 Comments Off

Is the future of online shopping going to be dominated by a handful of monolithic global online giants? Is price the only differentiator? What future is there for the businesses that are not ‘the cheapest’? If you want PayPal’s views on the future of shopping, then this report from PayPal will be interesting for you. […]

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Three Smarter Strategies for Generating Online Sales

May 28, 2012 Comments Off

Strategies, tactics and tools… Last week, Wayne Spencer and I ran a special seminar in Albany for the Albany Chamber of Commerce. It was about big picture strategies for retailers and also lots of actions, activities and tools business owners can use to achieve their strategies. Wayne is the Executive Director of the Retail Traders’ […]

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Does Australian business ‘get’ the web?

May 05, 2012 Comments Off

Many businesses and business owners get bashed up for behind the game in the online world. I know,  I’ve done it. But sometimes it’s a bit unfair.  Then again, according to a recent survey, less than 16% of SMEs in Australia have some form of strategy for the digital activities of their business.   The […]

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Is Social Gifting a Smarter Strategy for Retailers?

Apr 27, 2012 Comments Off

The new social gifting service from Wrapp.com was given a good rapp in an article published yesterday in Ragtrader.com.au. Wrapp is a new service that allows users to give their Facebook friends free gift cards made available by retailers using Wrapp. You can read the full article here at Ragtrader. Wrapp is a new service […]

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How 9 Smart Businesses use YouTube to grow their customer base (Google’s Top Choices)

Apr 24, 2012 Comments Off

Can your business use online video more effectively?  What can you learn from business organizations that the guys at Google think are doing it well? Google’s latest Official Blog post talks about the launch of a new program for its new “YouTube Marketing Ambassadors”. These are, as Google puts it,  a “group of outstanding organizations […]

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How NOT to ask for Feedback

Apr 18, 2012 Comments Off

As business owners, we want feedback from our customers, right? And we think we always want positive feedback, right? Positive feedback is great. But it often ain’t the truth, and imho, it doesn’t really help us adapt, improve and grow. Sure we want to know the things we are doing right, but in my experience […]

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Here’s why Mobile MUST be part of your Smarter Web Strategies

Apr 11, 2012 Comments Off

If you are wondering about the growth in mobile and whether to embrace mobile in your business planning, you need to check out some of the info in this latest report from Cisco. It’s a Cisco Public white paper called “Cisco Visual Networking Index: Global Mobile Data Traffic Forecast Update, 2011–2016“.   (And many thanks to Peter […]

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