Archive for The Big Picture

Of course the CIA loves Facebook – and not just on April 1

Apr 01, 2011 Comments Off

How much funding does the CIA provide Facebook?   Is Mark Zuckerberg really an agent of the CIA? Check out this video from the Onion News Network   CIA’s ‘Facebook’ Program Dramatically Cut Agency’s Costs (Video opens in new window, runs for 3:23 mins after a quick advertisement.) Worth a look and a smile – and […]

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Are you struggling with the Business of Social Media?

Mar 31, 2011 Comments Off

Australia’s ABC TV’s Lateline Business had a story last night on Social Media -  called “The Business of Social Media”. You can read the transcript of the story here  on the ABC’s website.  You can also download the video clip of it from here.  The clip goes for 5mins 22 seconds. It’s worth a read […]

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Time for a laugh? Check out the Techno-Tools at the Grocer's shop…

Mar 29, 2011 Comments Off

Technology at the grocers…. The Two Ronnies (Ronnie Corbett and Ronnie Barker) gave us some great comedy. Ronnie Barker is irreplaceable, but Harry Enfield comes close in this modern-day classic performance… (Thanks to Mark Garner over at MakeThemClick for leading me to this clip.)

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It’s worth remembering that your customers are struggling humans

Mar 23, 2011 Comments Off

A key to business success is to find out what people want to do but are struggling to do and make it easy for them to do it.  You can use technology to help, but you can get lots of grief if you let technology dictate your approach. There’s an interesting interview here on O’Reilly.com […]

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Do you want to see the future of your business online? Come fly with me in my virtual helicopter…

Mar 15, 2011 5 Comments

Do you want to see the future of your business online? Come fly with me… You see, I’m the pilot of my virtual helicopter and I can fly you above and beyond your business. You’ll be able to clearly see your online business landscape. As we fly, we look down and backwards and forwards. We look […]

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Smarter manufacturers do battle with middle-men to win customers

Mar 10, 2011 36 Comments

It’s no secret that manufacturers need good distribution systems to get their products to customers, but in today’s battles distribution channels run by middle-men are being replaced by smarter distribution systems operated by the manufacturers. The growth of business online is creating opportunities for many players but also creating huge risks, threats and pain.  Small […]

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Deep profiling of individuals is now quick, easy and low cost… and downright scary

Feb 22, 2011 32 Comments

Writing this today gave me chills as I realized the power of it.  Please take 3 minutes now and see if you feel the same way. Normally my focus here is on smarter web strategies, tactics and tools but when I saw this  deep profiling in action the other day I was fascinated by its […]

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Glimpses of the future?

Feb 21, 2011 1 Comment

What could the future look like? Here’s a video from Corning called “A Day made of Glass”.  It goes for a bit over 5 mins, and is a promo for Corning, but it is well worth a look at some on-trend applications using clever glass. This part of the future is not too far away. […]

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What is Social Media?

Feb 21, 2011 1 Comment

Just came across this presentation on Social Media by Marta Kagan. Check it out… What is Social Media? View more presentations from Marta Kagan.

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Managing Website Inquiries: 14 Poor Excuses for Providing Lousy Customer Service

Feb 16, 2011 3 Comments

Forbes magazine have done a survey where they put eight well-known large American firms to the test… testing how they responded to various customer service requests. Forbes tested responses to requests through Twitter, customer service phone lines, and through the companies’ websites. The article is here and it’s well worth a read – on a […]

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Smartphones Post Update: Nokia sleeps with Microsoft WITHOUT getting paid!

Feb 16, 2011 9 Comments

Oops. About 36 hours ago the Internet was buzzing with news of billions being paid to Nokia by Microsoft.  I picked up on it from The Sydney Morning Herald. Seems The Sydney Morning Herald may have got it wrong.  And therefore, so did I. Here’s an update on 16 Feb 2011 from Engadget. MS & […]

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Smartphones: Nokia calls it quits, Microsoft pays billions. What’s that all about?

Feb 14, 2011 6 Comments

As reported in the Sydney Morning Herald, Nokia  is  quitting its Symbian operating system after a deal with Microsoft where MS pays billions to Nokia for Nokia to use and supply Windows Phone 7 in its phones. What’s that all about?  Here’s my take on it… Symbian was old and tired, and  on the way […]

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