How do you manage your business reputation in a corrupt online world? (And why NOT to trust Trip Advisor)

Apr 29, 2013 Comments Off

In a fascinating article by Fairfax Media, Malcolm Knox discusses allegations of online corruption and blackmail by some of the world’s biggest online businesses, including Trip Advisor and Yelp. You can read the full article by Malcolm Knox here, but here are some key points. Trip Advisor have Destination Experts (DE) to filter comments in reviews, mediate […]

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Social Media brings Risks, but you CAN reduce them

Apr 06, 2013 Comments Off

Social media may bring opportunities for your business, but it also brings risks. You can’t control what your employees say about you and your business on social media. Detailed social media policies are fine, but you’ve got to be careful not to give your employees lots of rules to follow. If you make your Social […]

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Digital RoadMaps Seminar on 17 April

Mar 27, 2013 Comments Off

How’s your Digital RoadMap? Now you can learn more about Digital RoadMaps. I’m running a seminar on Digital RoadMaps as part of the Business Knowledge and Software Expo at Burswood in Perth, Western Australia. It’s at 10.30am on 17 April. You can book for the Digital RoadMaps seminar at www.caman.com.au. It’s just $30. Plus you […]

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What did this CEO think of Catching Digital?

Sep 01, 2012 Comments Off

Just had this comment about my new book Catching Digital. (see below) It was in an email from Michael Ratner, CEO of Compendium Australia. Here’s what Michael said… “Downloaded the new book yesterday afternoon and just finished reading it….. reason being once I got into it it was hard to put down. What a task […]

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Becoming a Great Client will help you get a Great Business Website

Aug 22, 2012 Comments Off

How do you find the right ‘fit’ when choosing a web development partner? Here are 17 pointers to getting a great business website. It starts by finding the right partner and being a Great Client for them. Becoming a good or preferably Great Client for your web firm will help you get the best results […]

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How often do your employees make these two classic sales mistakes?

Oct 04, 2011 Comments Off

We all know how important first impressions are, yet often the first words and phrases we utter can destroy any hope of getting an effective result. Guest contributor and retail training specialist Jurek Leon gives his thoughts on two common examples from potential sales situations. “Can I help you?” Picture yourself browsing in a retail […]

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